I cancelled but was still charged

Check these first

1. Was the cancellation confirmed? The billing portal should show the date your plan ends, or your App Store or Google Play subscriptions should show Expires on. Deleting the app or account does not cancel.
2. Did you buy more than once? A second purchase with another email creates a second subscription. Check receipts for both.
3. Was it charged before you cancelled? Renewals are taken at the start of a period. Cancelling afterwards stops the next one.

Still wrong?

Bought on our website? Contact support with the charge date, amount and the email you cancelled with, and we'll look into it.

Bought inside the app? Apple (App Store) or Google (Google Play) charged you, so request a refund from them: see Refund policy.