Refund policy
Updated
This is a short summary. The full text is our Refund Policy, which takes priority.
Bought on the App Store or Google Play
Apple (App Store) or Google (Google Play) decides refunds, not us. Request one at reportaproblem.apple.com or in your Google Play order history.
Bought on the website
- ChatBoost is a digital service that starts right after payment, so web purchases are generally not refundable once activated.
- If you live in the EU, EEA or UK, you may have a 14-day right of withdrawal. The full policy explains when it applies.
- We review exceptional cases: a duplicate or accidental charge you report promptly, a confirmed technical failure on our side, or unauthorised use of your card.
How to ask
Contact support with your email, the charge date and a short reason. We usually reply within 5 business days. If a refund is approved, it reaches your original payment method within 5 to 10 business days, depending on your bank.
Please contact us before you open a chargeback with your bank, so we can try to resolve it first.
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